Tiếng ViệtDedicated to customers means continually going above and beyond to serve and delight consumers. The organization’s focus in customer care is to provide customers with a truly unique experience in comparison to their competitors by focusing on customers, always listening to all customer opinions and understanding their minds, targeting customer needs, and knowing how to handle them skillfully when customers are dissatisfied. Consumers will enhance their affinity, credibility, and long-term commitment to the organization as they experience and feel the attention of workers and organizations, as well as introduce new customers, assisting the organization in increasing sales and profitability sustainably.
This “Excellent Customer Service Skills” course will provide the essential information, skills, and attitude to serve and care for customers in a committed way, assisting the organization in building a sustainable connection with customers, and achieving the desired business performance.
After this Course, you will be able to:
- Understand the importance, psychological, roles, responsibilities and the necessary capacity to serve customers
- Comprehend the “Excellent Customer Service” model and the steps to take care of customers
- Identify customers’ needs to meet their needs effectively
- Understand of the communication styles of customers and the effective communication process to increase confidence in executing customer care
- Develop sympathy, to build a sustainable relationship with customers
- Persuade, negotiate with customers effectively
- Know how to deal with customers’ objection, complaints and anger
- Understand and make use of the procedure and skills to take care of customers through phone and messages
GET IN TOUCH WITH US HERE
• Email: LV@Learningvictory.edu.vn
• Tel: 028-36200464 / 028-35352441
